Articles on: Account Management

Enable or update multi-step authentication (MFA)

MyInterskill supports multi-step authentication to provide additional security over your account. Once enabled, when you login on subsequent attempts, you will be prompted to enter a six-digit code which you can locate in your multi-step authentication app of choice. The following apps are supported:


  • Duo Mobile
  • freeOTP Authenticator
  • Google Authenticator
  • Microsoft Authenticator
  • Twilio Authy


Multi-step authentication can be enabled on the Account Settings page.


Note: If you hold administration access or manage the accounts of other team members, multi-step authentication is enforced and cannot be disabled. You will be required configure it during the log in process when you first access MyInterskill with administrator privileges.


To enable multi-step authentication:


  1. Log into MyInterskill
  2. Click Account Settings from the main menu on the left-hand side of the screen
  3. Your account profile will be displayed. Scroll down to the Security section
  4. Click Manage multi-step authentication
  5. Open your preferred authentication app on your mobile device
  6. Scan the QR code displayed by MyInterskill with the authenticator app
  7. If you cannot scan the QR code, enter the **code **manually as instructed by MyInterskill
  8. Enter the 6-digit code from the authenticator app to confirm for MyInterskill the authentication key has been setup correctly
  9. Enter your password to confirm the change
  10. Click Save


Your security settings will be updated with immediate effect. The next time you access MyInterskill, you will require both your password and 6-digit code from the authentication app.


Updated on: 21/11/2022