Question 1

Register for a MyInterskill training account (existing customers)

Accepted Answer

Congratulations! If you have been informed you are already entitled to a mainframe training license through a company subscription, you can register for an account here. Registrations will be activated within two business days.

||| Please list in the Message field the top five mainframe subject areas you need training in. This will help inform our courseware development efforts and ensure we continue to deliver training which meets your needs. A minimum of 40 characters is required in your response.

| Complete the following form to submit your registration request:

${frame}Account Registration Form

||| Contact the support team via email or live chat if you have difficulties submitting your request.

Question 2

Receiving your multi-step authentication (MFA) login code

Accepted Answer

MyInterskill supports multi-step authentication to provide additional security over your account. Once enabled, when you login on subsequent attempts, you will be prompted to enter a six-digit code which you can locate in your multi-step authentication app of choice. The following apps are supported:

Duo Mobile
freeOTP Authenticator
Google Authenticator
Microsoft Authenticator
Twilio Authy

|| Note: The code isn't sent as a push notification to your mobile device.

| To login after setting up multi-step authentication:

Navigate to the MyInterskill login page
Enter your username
Enter your password and click Log In
Open your authentication app
Locate MyInterskill
Enter the 6-digit code displayed in the app on the MyInterskill verification screen and click Log In

|| To setup multi-step authentication (MFA) on your account, please refer to Enable or update multi-step authentication (MFA).

Question 3

Forgotten MyInterskill password

Accepted Answer

If you have forgotten your password to log onto MyInterskill, it is easy to request a password reset link.

| To request a password reset:

Visit Forgot your password? or click the 'Forgot your password' link on the sign in screen
Enter your login ID (usually your email address)
Complete the CAPTCHA verification
Click Reset Your Password

MyInterskill will send you a password reset email. The link in the password reset email will be valid for 48 hours only. If you don't reset your password within this period you will need to repeat the process.

|| Password requirements:

When you create a password for MyInterskill, it must be at least 8 characters long and abide by the following rules:

be between 8 and 64 characters long
contain at least one lowercase character (a-z)
contain at least one uppercase character (A-Z)
contain at least one number (0-9)
contain at least one special character (!@#$%^&*)

Question 4

Download a copy of my IBM Professional Certificate

Accepted Answer

The IBM Professional Certificate program is administered by IBMs credentialing partner, Credly. Certificates of achievement are available from Credly for each IBM certificate earnt and can be viewed online, shared, downloaded, and printed.

| To download a certificate of achievement from Credly:

Log into Credly (link opens in a new window).
Select a certificate from your Dashboard.
The IBM Professional Certificate and its details will load. Click the green Share button at the top right of the page.
From the sharing options, select the Print tab.
Click Download PDF. This will export your achievement as a downloadable PDF certificate.

Question 5

Download a copy of my IBM Digital Badge

Accepted Answer

The IBM Digital Badge program is administered by IBMs credentialing partner, Credly. Certificates of achievement are available from Credly for each IBM badge earnt and can be viewed online, shared, downloaded, and printed.

| To download a certificate of achievement from Credly:

Log into Credly (link opens in a new window).
Select a badge from your Dashboard.
The IBM badge and its details will load. Click the green Share button at the top right of the page.
From the sharing options, select the Print tab.
Click Download PDF. This will export your achievement as a downloadable PDF certificate.

Question 6

Automatically accept IBM Professional Certificates with Credly

Accepted Answer

You can determine if you'd like to accept certificates that you receive from IBM automatically. When accepting your first certificate on the Credly platform, you have the option to enable the Auto-Accept feature so that any future certificates issued to you by IBM will automatically be accepted and displayed on your profile.

| To enable Auto-Accept:

Log into Credly
Click the profile icon at the top right-hand corner of the page
Click Settings
Click Organizations from the left-hand menu
Click the white toggle next to IBM to enable Auto-Accept. It will move to the right and the toggle will turn green.

|| When Auto-Accept is enabled, you will receive an email informing you of a new certificate, but no action will be required unless you would like to share your badge to social media.

| To disable Auto-Accept:

Log into Credly
Click the profile icon at the top right-hand corner of the page
Click Settings
Click Organizations from the left-hand menu
Click the white toggle next to IBM to disable Auto-Accept. It will move to the left and the toggle will revert to grey.

|| When Auto-Accept is disabled, you will have to accept any future certificate from IBM manually.

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