> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.myinterskill.one/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Automated IBM Professional Certificate notifications from Credly

To award you any IBM Professional Certificates you obtain, Interskill Learning pass your name, email, and completion data onto IBM and their digital credentialing partner Credly. The award of the IBM Professional Certificate is then undertaken by Credly. To award you the badge, Credly will issue an email. Due to the nature of the email, it may end up in your junk or spam folder.

| If you believe you should have received an IBM Professional Certificate and cannot locate the automated notification:

* Check your **junk or spam folders**
* Search for emails from **credly.com**
* Search for emails with the subject **Claim and share your badge from Interskill**
* Search for emails with the content **Accept your certificate**
* Verify the email has not been **quarantined**

|| If you cannot locate the email, please refer to the IBM Professional Certificate troubleshooting checklist.

||| If you still require assistance after following these instructions, contact the support team via [email](mailto:help@myinterskill.one), [live chat](https://go.crisp.chat/chat/embed/?website_id=27b98d98-bff1-4975-9ac8-974dc3ae4579) or [submit a ticket](https://interskill.com/uk/contact-us/).